The company scores a perfect 100% on its accreditation review by URAC, an independent, not-for-profit, national body chartered to accredit utilization review services.
SPRINGFIELD, MO, September 13, 2017 /24-7PressRelease/ — Advanced TeleHealth Solutions has been granted full accreditation as a Health Call Center by URAC, which is an independent, not-for-profit, national body chartered to accredit utilization review services, the company announced today. The award is effective from October 1, 2017, to October 1, 2020. Advanced TeleHealth Solutions was already URAC accredited, but the reward must be renewed every three years. The company scored a perfect 100% on its accreditation review.
“This is a tremendous achievement,” said Karen Thomas, president of Advanced TeleHealth Solutions. “Earning the URAC seal demonstrates our organization’s commitment to quality and accountability. For those who have earned the seal, it is held high as a symbol of excellence, and we are proud to have renewed this important accreditation.”
Through its URAC-accredited health call center, Advanced TeleHealth Solutions provides:
– IVR surveying, which allows for customized patient follow-up and follow-through
– Telemonitoring assessments that are comprehensive in nature
– The ability to build and forge strong relationships between the providers on the care team, the patient, and the patient’s family members or support group
– Motivational interviewing and behavior change theory
A health call center that has achieved URAC certification provides defined procedures and policies that allow the call center to quickly and effectively respond to the healthcare needs of patients; access to licensed registered nurses every day of the year, 24 hours per day; established clinical pathways and guidelines that ensure consistent and timely healthcare advice; a commitment to the adherence to defined service level standards and benchmarks – maintained by URAC certification guidelines – which, in turn, enables the center to provide patients with timely responses to their healthcare issues; and strict quality standards and protocols that create and foster an outstanding patient experience.
In order to receive URAC certification, the health call center must provide validly licensed RNs, physicians, and other caregivers, as appropriate, who are trained to dispense medically appropriate treatment advice and health information, as well as offer clinical healthcare triage in a timely and confidential fashion.
About Advanced TeleHealth Solutions
Advanced TeleHealth Solutions is one the nation’s leading and most-progressive telehealth companies with an established track record of improving patient outcomes, lowering healthcare costs, and providing a premium patient care experience for the clients it serves. The company combines the firepower of remote patient monitoring technology with the brainpower of a URAC-accredited health call center, deploys a clinical ehealth infrastructure that not only provides its caregivers with the most current and relevant clinical pathways, but also drives timely communication with all members of the patient care team, and invests heavily in staff training so that caregivers are as adept at providing counseling and compassion as they are at providing clinical care.
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